Privacy Policy

At Hanqi.hk, we take your privacy seriously and are committed to safeguarding the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website. By accessing or using our website, you agree to the terms of this Privacy Policy.

Information We Collect

We collect different types of information to provide you with the best service and ensure a seamless shopping experience.

Personal Information
When you create an account, make a purchase, subscribe to our newsletter, or contact us for customer support, we collect the following personal information:

Full name
Email address
Phone number
Billing and shipping addresses
Payment information (credit card details, PayPal account information)
Order history and preferences
Communication history with our support team

Non-Personal Information
We may also collect non-personal information such as:

Browser type and version
Device type (e.g., mobile, desktop)
IP address
Geolocation data (city, country)
Time and date of access
Pages visited and duration of visit
Referring websites or search queries

Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to enhance your user experience, personalize content, and analyze website performance. Cookies are small text files stored on your device that allow us to remember your preferences and understand how you interact with our site. You can control or disable cookies through your browser settings, but please note that disabling cookies may affect your ability to use certain features on our website.

How We Use Your Information

We use the information we collect for several purposes, including:

To Process Orders and Payments: We use your personal information to process and fulfill your orders, deliver products, and handle returns and refunds.
Customer Support: We may contact you to resolve issues related to your orders, offer assistance, and answer any questions you may have.
Improving Our Website and Services: We analyze website traffic and user behavior to improve site functionality, enhance your shopping experience, and develop new features.
Marketing Communications: If you have subscribed to our newsletters or opted-in for promotions, we may send you marketing communications about our products, special offers, and discounts. You can opt out of these communications at any time by following the unsubscribe link in the emails or by contacting us directly.
Fraud Prevention and Security: We use your information to detect and prevent fraudulent activities and to ensure the security of our website and customers.

Data Sharing and Disclosure

We respect your privacy and will not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information in the following circumstances:

Third-Party Service Providers: We may share your personal data with trusted service providers who assist us in operating our business, processing payments, delivering orders, providing customer support, and conducting marketing activities. These third parties are bound by confidentiality agreements and are only allowed to use your information to provide the services they perform for us.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such change through an updated privacy policy.
Legal Requirements: We may disclose your personal information if required to do so by law or if we believe such action is necessary to comply with legal obligations, protect our rights, or ensure the safety of our users.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. If you wish to delete or request access to your personal information, please contact us directly.

Security of Your Information

We take appropriate technical and organizational measures to safeguard your personal data and protect it from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and firewalls. However, no data transmission over the internet or storage system can be 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction: You can request access to the personal data we hold about you, and request corrections or updates to any inaccurate information.
Deletion: You may request the deletion of your personal information, subject to any legal obligations or valid business purposes for retaining it.
Opt-Out of Marketing: You can opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
Data Portability: You have the right to request a copy of your personal data in a structured, commonly used format to transfer it to another service provider.
Right to Object: You may object to the processing of your personal data for certain purposes, including direct marketing.

If you wish to exercise any of these rights, please contact us using the details provided below.

Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or external partners. These third-party sites have their own privacy policies, and we are not responsible for their content or privacy practices. We encourage you to review their policies before submitting any personal information.

International Transfers

Hanqi.hk is based in China, and as such, your personal information may be transferred to, stored, and processed in countries outside of your home country, including China. By using our website, you consent to the transfer of your information to countries that may have different data protection laws than your jurisdiction.

Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect or solicit personal information from children. If we learn that we have inadvertently collected personal information from a child under the age of 13, we will take steps to delete that information as quickly as possible.

Changes to This Privacy Policy

Hanqi.hk reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our website following any changes to this policy constitutes your acceptance of those changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

HQ INDUSTRIAL LIMITED

Flat 415A, 4/F

VTC Halls of Residence

20 Tsing Yi Road

Tsing Yi

Hong Kong

Email: [email protected]
Phone: +852 65749912