At Hanqi.online, we are committed to delivering your order quickly and securely. Below, you’ll find all the details about our shipping options, costs, and delivery times. Please read through our Shipping Policy to ensure a smooth and efficient shopping experience.
Order Processing Time
Orders are processed within 1-2 business days after payment confirmation.
Please note that orders placed on weekends or holidays will be processed the following business day.
If there are any issues with your order or delays in processing, our customer service team will notify you promptly.
Shipping Methods and Costs
We offer multiple shipping options to cater to your needs. Shipping fees are calculated based on the delivery address, weight, and size of the items in your order.
- Standard Shipping: Delivery typically takes between 7-14 business days for domestic U.S. orders and 10-20 business days for international orders, depending on your location.
- Express Shipping: For faster delivery, we offer express shipping options that deliver within 3-7 business days for domestic orders. International express shipping takes approximately 5-10 business days.
- Free Shipping: We offer free standard shipping on orders over a certain amount. Please check our website for current promotions.
Shipping Destinations
We ship to the United States and internationally. If you are located outside the U.S., please ensure that your address is correct and complete, as international shipping can be subject to additional customs fees, duties, and taxes, which are the responsibility of the customer.
- Domestic Shipping: We ship throughout the United States, including Alaska and Hawaii.
- International Shipping: We ship globally, except to restricted countries or areas. If you’re unsure whether we ship to your location, please contact us before placing an order.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor your package’s progress via our courier’s website.
Please allow 24-48 hours after shipment for the tracking information to be updated. If you experience any issues with tracking, please contact our customer support team at [email protected].
Shipping Delays
While we strive to meet our estimated delivery times, please note that shipping times may vary due to factors beyond our control, such as:
- Weather conditions
- Postal delays or disruptions
- High-volume sales periods (e.g., holiday seasons)
- Customs processing for international orders
If your order is delayed, we will do our best to keep you informed and provide an updated delivery estimate.
Customs Duties and Taxes
For international orders, you may be subject to customs duties, taxes, or import fees based on your country’s regulations. These fees are not included in your order total and are the responsibility of the customer. Please check with your local customs office for more information.
Shipping Restrictions
We are unable to ship to P.O. boxes or APO/FPO addresses. Please ensure that you provide a valid physical address during checkout to avoid shipping delays.
Address Accuracy
To ensure timely delivery, please double-check your shipping address before completing your order. We are not responsible for delays or misdelivery caused by incorrect or incomplete addresses. If there is an issue with your address, please contact us as soon as possible to make any necessary corrections.
Returns Due to Delivery Issues
If an order is returned to us due to incorrect address details, failure to pick up the package from a local post office, or refusal of delivery, you may be responsible for the additional shipping costs required to reship the order.
Contact Us
If you have any questions or need assistance with shipping, please feel free to contact us:
Email: [email protected]
Phone: +852 65749912
Our customer service team is here to help and ensure that your shopping experience is as smooth as possible.